The Sales Agent must be confident and enjoy making the sale by balancing their savvy sales technique and a gracious warm style of guest service that needs to be delivered. They must be comfortable handling high call volume, answering incoming sales and reservation calls in accordance with AAA Five Diamond standards. They assist guests in making their reservations through creating personalized experiences. Detail accuracy, completeness and multi-tasking are necessities to book and sell property activities including Spa, Golf, Resort Activities and Food & Beverage. Also contacts guests prior to arrival to ensure completion of the guest experience. Must be able to work cohesively as part of a team in completing tasks such as Next Day Arrival process, reservations booked, and assists in finalizing and communicating details of the guest’s stay internally. Minimum one (1) year sales experience, resort reservations or related experience a bonus, but not pertinent. Requires prior experience in a high volume and sales atmosphere. Proficiency in reading, writing, and speaking the English language. Ability to perform basic arithmetic. Warm and welcoming demeanor and exceptional phone etiquette. Must have an outgoing personality, be friendly, courteous and enjoy working with people. Exceptional communication skills both written and verbal. Ability to remain calm and courteous in demanding and difficult customer situations. Ability to prioritize and organize work assignments. Computer proficiency in MS Office (Word and Excel). Demonstrate proficient typing skills. Ability to work cohesively as part of a team while also being self-motivated. Ability to thrive in a fast paced environment. Ability to focus attention to detail. Ability to multi-task. A flexible schedule is required and must be able to work weekends and holidays.
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