The Bell Captain supervises, trains, schedules and evaluates Bell Staff, ensuring that all procedures are performed to the hotel’s standards. Provides assistance with guest needs, hotel needs and department needs. Provides service to our guests at a consistent level in accordance with the Ojai Valley Inn & Spa standards and regulations. Provides a warm, hospitable greeting and salutation to all guests, realizing that the bell staff creates the first and last impressions of the guest experience. Ensures that all resort guests are oriented to the property professionally and offered services in accordance with their needs. Ensures that all guest items and hotel items are treated with care and respect and that safety is of the utmost importance. Performs the daily responsibilities of these positions and assists where necessary to ensure optimum service to guests and visitors.
Minimum one (2) year previous experience in a supervisory customer service role. Valid California Driver’s License with a clean driving record. Proficiency in reading, writing, and speaking the English language. Ability to write legibly. Team player. Clear thinker in pressure situations and exercise good judgments. Ability to work with minimal supervision. Must be able to work weekends and holidays.
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