FAQ

Spa FAQ
Please arrive to the spa at least 30 minutes prior to your scheduled appointment time to relax, enjoy our facility and prepare for your services.

Spa Boutique Hours

Daily 10:00a.m. - 5:00p.m.

Spa Ojai Hours

Spa Ojai opens daily at 8:00a.m.
Spa Gym opens daily at 6:00a.m.

Hours may vary according to season.

Reservations

Reservations can be made by calling 877.597.3731, by touching the Spa button on a hotel guest telephone or at the Spa reception desk. We recommend scheduling appointments two to three weeks in advance to ensure that you receive your preferred treatment times. Spa services and prices are subject to change without notice.

Spa Admission

Facial and nail salon services are available to guests sixteen years of age or older. Massage and body treatments are available to adults, eighteen years of age or older. We also provide limited services for our young adult guests between the ages of thirteen to fifteen from a special Young Adult Offering Menu selection with facility restrictions.

Resort Guests

All guests of the Ojai Valley Inn & Spa, sixteen years and older, have complimentary use of the spa facilities when they purchase a spa or nail salon treatment on the day of service. This includes use of all wet areas and locker room facilities. When a resort guest sixteen years and older does not purchase a spa or salon treatment, there is a $20 daily access fee for these areas. All resort guests, sixteen years and older, may enjoy complimentary use of the spa pools, Mind & Body classes and fitness gym. Resort young adult guests, ages thirteen to fifteen that purchase a treatment from our Young Adult Menu Offerings, may enjoy the spa lap pool area, wet areas and locker room facilities on the day of their service when accompanied by an adult.

Spa Day Guests

There is a $20 day fee for non-resort guests, sixteen years and older, on the day of service with the minimum purchase of $50 in services. Our day fee is waived when purchasing one of our Spa packages and for day guests, ages thirteen to fifteen who enjoy services from our Young Adult Menu Offerings, without access to our spa facilities. Day use of our spa facility for non-resort guests without a spa or nail salon service is $75 per day, based on availability.

Please arrive to the spa at least 30 minutes prior to your scheduled appointment time to relax, enjoy our facility and prepare for your services.

Service Charge

For your convenience, at the time of check-in, an 20% Service Charge will be added to your treatment and activity list price. This charge includes gratuities for your spa staff members who serve you during your Spa Ojai experience.

Cancellations, Schedule Changes and No-Show Policy

Ojai Spa Village appointments and activities are guaranteed with a room confirmation number or valid credit card. 

Please provide at least six hours notice for cancellations or changes. Cancellations less than six hours in advance will result in a 50% charge for the scheduled services. A no-show for any service will be billed at the full price.

Health and Wellness Considerations

Many treatments are not advisable for women who are pregnant. If you have high blood pressure, allergies or physical ailments or disabilities, or if you are pregnant, be sure to notify reservations so that they may better guide you through our menu of services.

In the interest of your health and for the consideration of others, please contact Spa Ojai at least six hours prior to your appointment time to reschedule your treatments should you be experiencing a sore throat, high fever, chills, sneezing, coughing or runny nose.

Freedom Zone

The Spa Village is recognized as a Freedom Zone - free from cell phones, pets, smoking and disquieting behavior.

Gift Cards

Always the perfect choice for any occasion; available in any denomination. To purchase a gift card, please visit our Spa Front Desk or our online gift card shop at ShopOjai.com

Helpful Spa Tips

  • Men should avoid shaving at least 4 hours prior to receiving a facial.
  • When booking a facilitated stretch, wear loose comfortable fitting clothing.
  • Alert the reservation staff of any allergies or special conditions when booking your Spa treatments.
  • Complimentary use of Spa robes, slippers and a personal lockers is provided for all Spa guests.
  • Avoid bringing valuables and wearing jewelry to the Spa. We are not responsible for valuables lost or left at the Spa.
  • To ensure your modesty, our treatment staff is trained in professional draping techniques. Most guests prefer to fully undress for their treatments, please disrobe to your personal comfort level.
  • Swim suits are recommended in our wet room whirlpools.

 

Reserve your Southern California Spa Journey: 877.597.3731

Shangri-La Package

This package includes three separate treatments from our classic treatment menu, classic lavender or seasonal manicure and pedicure and includes lunch at Café Verde. $560

Learn More


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