The Ojai Valley Inn & Spa is seeking individuals who share our passion for exceptional guest service.
If you would like to work at a beautiful, AAA rated Five-Diamond resort this may be the opportunity for you!
Please contact Human Resources if you have any questions at (805) 640-2068
Sous Chef/Full-Time/$18.00 per hourThe Sous Chef will be responsible for direct supervision of prep, line and lead cooks in the absence of the Restaurant Chef. Provide support to the culinary team, demonstrating a creative and innovative approach to cooking. Help provide staff with continuous culinary training and development opportunities.
The Sous Chef will have the ability to learn and assist in the following: Create menu offerings and specials that reflect a high level of culinary expertise and creativity. Ensure products are consistent in quality and presentation. Meet established food cost budget. Meet established labor costs. Complete purchase orders and conduct inventory. Create schedules, learn Timesaver program to do payroll edits, learn applicable California labor laws. Train, supervise and direct hourly associates for productivity, standards (including behavior), meal breaks, attendance and grooming. Provide feedback to associates. Communicate to all levels of the organization via e-mail and outlook calendar. Ability to create presentations, written training and present clear communication across varied skill level. Ability to become the line cook trainer for the culinary department.
Position qualifications: Graduation from an accredited Culinary School Program. Minimum four (4) years' experience as a line cook. Minimum two (2) years' experience as a Lead Cook in a Luxury Four or Five Diamond hotel/resort/restaurant. Knowledge of a variety of cuisines. Ability to supervise associates. Knowledge in food costing, prep lists, station set up diagrams. Proficiency and ability to train staff in all food stations. Proven organizational skills. Strong verbal and written communication skills. Ability to lead associates in a manner consistent with our culture and standards. Bi-lingual candidate is desired.
Engineer II/Full-Time/$15.00 per hour
The Engineer II assists Facilities Technician III and conducts minor to intermediate repairs and maintenance on plumbing, physical structure, electrical fixtures, machinery, heating, air conditioning, refrigeration, spa, kitchen and laundry equipment, using hand and power tools, electrician, and plumbing tools. Will complete work orders as assigned by supervisor; respond immediately to guest room maintenance requests, etc.; respond to emergencies; and perform necessary assignments to ensure guest and employee safety. This candidate will also back up loss prevention for emergency situations. A successful candidate must have basic knowledge of electricity, plumbing, pool care, and hand power tools. Ability to work well with others. Ability to take direction and work unsupervised. Must possess excellent people skills, professional appearance, be friendly, courteous, and a team player, enjoy working with people; be well-dressed and groomed. A flexible schedule is required and must be able to work weekends and holidays.
Food & Beverage
Food & Beverage Outlet Supervisor /Full-Time/DOE
The Food & Beverage provides direct daily supervision and leadership to the Food & Beverage staff. This hands-on, energetic individual works collaboratively with Food & Beverage mangers in the efficient delivery of the highest standards of five diamond service to our guests. Schedules and delegates duties to the staff. Must show a passion for excellence. Interacts/coordinates with all divisions of the resort and recommends best practices and solutions to ensure effectiveness and consistency in guest service and quality. Leads by example, acts as a role model for others, and exhibits the highest levels of professionalism. Acts as a resource for the improvement of the guest experience and future growth and development of the resort. A minimum four (4) year experience as a Food & Beverage Supervisor or Manager, plus a minimum two (2) year fine dining experience or Minimum three (3) years supervisory experience in high end restaurants. Thorough knowledge of Food & Beverage point-of-sale systems. Thorough knowledge of wines and spirits. Proficiency in reading, writing, and speaking in the English language. Ability to perform basic arithmetic. Knowledge of fine service related to special-event planning and execution. Ability to work cohesively as part of a team. Anticipate and identify problem sources and resolutions. Think clearly, quickly and make concise decisions. Ability to prioritize projects and assignments. Multi task while maintaining a hospitable and professional demeanor. Ensure adherence to established timelines. Manage multiple projects and processes at a time. Excellent people skills, approachable demeanor. Poised, warm and friendly disposition. Ability to positively influence hotel revenues and guest satisfaction results. Ability to work without constant, direct supervision. Attention to detail without losing sight of the big picture. Ability to remain calm and courteous in demanding and difficult customer situations. A flexible schedule is required and must be able to work weekends and holidays.
Pool Supervisor /Full-Time /DOE
The Main Pool Supervisor provides direct daily supervision and leadership to the Main pool Staff. This hands-on, energetic individual works collaboratively with the Main Pool Manger in the efficient delivery of the highest standards of five diamond service to our guests. Schedules and delegates duties to the Pool staff. Must enjoy working outdoors. Must show a passion for excellence. Interacts/coordinates with all divisions of the resort and recommends best practices and solutions to ensure effectiveness and consistency in guest service and quality. Leads by example, acts as a role model for others, and exhibits the highest levels of professionalism. Acts as a resource for the improvement of the guest experience and future growth and development of the resort. An ideal candidate must have excellent reading, writing, and oral proficiency in the English Language. Minimun 2 years of a Supervisor role in F&B outlet. Excellent people skills. Ability to perform basic mathematical computations. Ability to work productively with other operating departments. Ability to handle obstacles in a positive and professional manner and to effectively communicate these problems, along with suggested solutions to Manager. Maintain professional appearance, behavior, integrity, and openness to Associates and guests. Ability to prioritize and organize work assignments. Ability to work without constant, direct supervision. Be active in the role of safety and security. Be cognizant of all emergency reporting procedures. Ability to be a clear thinker, analyze and resolve problems exercising good judgment. Ability to focus attention to details. Ability to remain calm and courteous in demanding and difficult customer situations. Ability to enforce hotel's standards, policies and procedures. Excellent motivational skills and positive energy with internal and outside guest interactions. Ability to maintain discretion and confidentiality of all guests and pertinent Inn information. A flexible schedule is required and must be able to work weekends and holidays.
Jimmy's Pub Busser/Part-Time/$9.00 per hour + gratuities
Minimum one (1) year of food bussing experience, preferably in the hotel industry. Must have ability to lift 15-45 lbs and stand for a 6-8 hour shift. Must possess excellent people skills, professional appearance, and be a team player. Must have ability to read, write, and speak in English. A flexible schedule is required and must be able to work weekends and holidays.
Oak Grill Service Bartender/Part-Time/$9.00 per hour + Gratuities
Candidate must be 21 years or older. Minimum 1 year of bartending experience, preferably in the hotel industry and or an upscale establishment. Must have ability to lift 15-45 lbs and stand for a 6-8 hour shift. Must possess excellent people skills, professional appearance, be friendly, courteous, and a team player, enjoy working with people; be well-dressed and groomed. A flexible schedule is required and must be able to work weekends and holidays.
Golf Cart Attendant/Part-Time/$9.00 per hour + gratuities
The Golf Cart Attendant provides each golfer and hotel guest with Five Diamond service. Transports golf carts in and out of golf storage facility. Loads golf bags onto golf carts for daily golf course operation. Washes and cleans carts after golf course use. Monitors range ball levels on driving range. Assists Starter with regular golf course operational duties. Friendly, hospitable and gracious. Welcomes and serves all guests while positively promoting golf and the OVI&S. Must have: Valid California Driver's license. Approachable demeanor: naturally friendly, professional attitude; Proficiency in reading, writing, and speaking in the English language. Ability to remain calm and courteous with demanding/difficult customer situations; Proven ability to work as part of a team. A flexible schedule is required and must be able to work weekends and holidays.
Benefits Coordinator/Full-Time/Starts at $18.00 per hour
As an integral part of the benefits department, the HR Benefits Coordinator will be responsible for the following: Planning for and conducting group benefits enrollment and education presentations in English and Spanish. Serving as the primary point of contact for associates with enrollment or claim issues related to insurance plans. Acting as a liaison between the associate and the insurance carrier including interfacing with associates at all levels as well as our benefit providers. Assisting in 401(k) enrollment (including tracking, notification and follow-up) and educational sessions. Creating and running reports utilizing ADP and Covantage systems and Benefits data entry, administration, tracking, filing and changes (i.e., flex spending, 401(k), health, dental) as well as filing responsibilities. Assist with benefits communication (Benefits Outlook) in English and Spanish; as well as education and associate relations/social events. Serve as primary technology contact person with third party administrator. Communicating in a manner that is open, articulate, constructive, and effective with a "can-do" attitude. Ability to read, write, communicate and translate in Spanish is required.
The ideal candidate will also possess these key attributes: PC proficiency; data entry experience with HRIS/Payroll systems preferably HR Perspective, ADP and Report Smith. Proficiency in Microsoft Office Applications (Excel, Word, Access, PowerPoint). Previous benefits administration experience and general HR knowledge. Emotional maturity and judgment; ability to remain calm, cool and level-headed in potentially challenging situations. Demonstrated critical thinking and problem-solving skills. Utmost commitment to ensuring confidentiality in all associate issues and the ability to respond to concerns in a diplomatic and sensitive manner.
Recruitment Administrative Assistant/Full-Time/$14.00 per hour
The Recruitment Administrative Assistant is the first point of contact for all line level employment inquiries. They will screen applicants according to established job descriptions and profiles. Will conduct interviews that gauge compatibility with essential functions of OVI&S positions while assessing each candidate's ability/willingness to learn and adhere to the highest standards of service. Review all incoming applications. Oversee open interview process. Communicate NTY "No Thank You" letters and calls. Conduct pre-employment background, reference checks and drug screens. Monitor New Associate Orientation sign-ups. Participate in the following: on-site and off-site job fair attendance and planning, update current job openings, create collateral material as well as advertising for open positions via web-based promotions, newspapers, career centers, schools, fliers and other creative methods as recruitment needs require, monitor recruitment expenses and invoices.
The successful candidate will be bilingual in Spanish, have a minimum of (1) year experience in recruitment, hotel operations and/or human resources in a luxury hotel or resort. Must have excellent communication, organization and interpersonal skills. We require a very professional presentation, excellent judgement and evaluation capabilities. This position is responsible for partnering with our management team to ensure recruitment is handled in a proactive manner to ensure the consistent delivery of service to our guests. Must be proficient with MS Office 2010; any HRIS/ADP system skills are a plus.
Reservation Agent /Full-Time /$14.00 per hour
The reservation agent must enjoy making the sale by balancing their savvy sales technique and a gracious warm style of guest service that we demand. They must be comfortable handling high call volume, answering incoming Reservations calls in accordance with AAA Five Diamond standards. They assist guests in customizing their reservations through the Springer Miller System (SMS). They ensure detail accuracy and completeness and book and sell property activities including Spa, Golf, and Food & Beverage. Also contacts guests prior to arrival to ensure completion of the guest experience. Inputs internal reservations. Works cohesively as part of a team in completing tasks such as Next Day Arrival process, reservations booked, assists in running traces and cancellation reports. Minimum one (1) year reservations, sales or related experience. Requires prior experience handling high phone call volume. Proficiency in reading, writing, and speaking the English language. Ability to perform basic arithmetic. Warm and welcoming demeanor and exceptional phone etiquette. Must have an outgoing personality, be friendly, courteous and enjoy working with people. Exceptional communication skills both written and verbal. Ability to remain calm and courteous in demanding and difficult customer situations. Ability to prioritize and organize work assignments. Computer proficiency in MS Office (Word and Excel). Demonstrate proficient typing skills. Ability to work cohesively as part of a team. Ability to thrive in a fast paced environment. Ability to focus attention to detail. Ability to multi-task. A flexible schedule is required and must be able to work weekends and holidays.
Retail Associate/ Full-Time/ $11.00 per hour
The Retail Associate is responsible for guest experience in the retail outlet: stocking, cleaning all shelves and fixtures/furniture, and all guests' shopping experience. They have high guest contact (in person or on the phone) and successful candidate requires a love of giving superior service, using a pleasant and calm voice with perfect diction, and 5 diamond standards adhered to. Must have: Ability to handle cash, credit cards and gift cards with accuracy. Ability to perform basic arithmetic including use of percentages. Ability to use email. Ability to count and record inventory accurately. Ability to prioritize the work for the day/week. Ability to read and effectively write, including maintaining filing system and logs. Ability to operate motor vehicle (for example: retail cart). Ability to lift and move approximately 30 lbs. including setting and storing in overhead areas. Able to work a flexible schedule, including weekends and holidays.
Loss Prevention Officer/ Full-Time/ $13.50 per hour
The Loss Prevention Officer provides a safe environment for guests and employees . They minimize opportunities for loss and damage and act to deter any agent or element from jeopardizing persons or property in or about the resort. Respond to all emergency calls. Write detailed incident reports on incidents, which occur, on property. Requirements: Minimum 1 yr experience in hospitality. Security, law enforcement, military or loss prevention with customer services experience preferred. TIPPS certified. CPR & First Aid Certification. No criminal record. Candidate must possess strong attention to detail, problem solving, excellent communication, and organizational skills. Must be able to communicate with diverse personalities; have an outgoing personality, be friendly, courteous and enjoy working with people; be well-dressed and groomed. Must have ability to read, write, and speak in English. A valid driver's license and flexible schedule are required. Ability to work weekends and holidays.
Guest Service Agent/ Full-Time/ $14.00 per hour
The Guest Service Agent performs check-ins and check-outs of hotel guests courteously and efficiently. Processes all payments according to established hotel requirements. Provides information to guests and visitors. Efficiently resolves guest issues and handles complaints forwarding to the supervisor or manager on duty when necessary.
Minimum one (1) year guest service experience. Ability to accurately compute mathematical calculations. Proficiency in reading, writing, and speaking the English language. Experience in guest relations and resolution. Ability to write legibly. Basic computer skills including Microsoft Office Suite. Ability to multi-task while maintaining a hospitable and professional demeanor. Ability to think clearly, quickly and make concise decisions. Ability to work well under pressure. Ability to focus attention to details. Ability to maintain confidentiality of all guests and hotel information. Team player. Able to work a flexible schedule, including weekends and holidays.
Sales & Marketing
The Five Diamond Historic Ojai Valley Inn & Spa is looking for a dynamic, intuitive and highly detail orientated individual to join their successful Catering Team. This fast paced and energetic team is eager to engage a flexible, persuasive, assertive and yet playful addition with a passion for the culinary arts and providing the ultimate hospitality to its clients.
Ideal Candidate: Luxury and/or Five Diamond Resort experience. Multi-event venue and Destination Hotel/resort experience. Extensive Wedding & Social Catering experience within similar market/demographic. Delphi experience. Sound knowledge of room set ups, including audio-visual equipment and food & beverage cost control measures. Demonstrates superior problem solving and trouble shooting skills. Ability to make timely and impromptu decisions, which balance clients' needs with the financial, safety and staffing goals of the hotel.
Minimum Job Requirements: Minimum of 2+ years of hotel experience in a similar sized hotel/resort operation or equivalent. Minimum 2+ years of Wedding and Social catering experience. Must be willing to work weekends, evenings and holidays based on business needs. Proficient with Microsoft Office, Excel, PowerPoint, Internet and Outlook. Proven track record of developing long term client and coworkers relationships. Excellent communication skills, including written, verbal & computer. Ability to create and deliver professional quality presentations in front of groups. Superior time management, organizational and detail management skills. Solid knowledge of sales principles, techniques and industry practices common to the hospitality industry. Professional appearance and demeanor. Comply with Resort Work Rules and Standards of Conduct as set forth in the Employee Handbook.
We are hiring the following leadership positions. If interested please submit your cover letter and resume to our Director of Recruitment & Development, Hayley McCraney at: email@example.com
Oak General Manager/Full-Time/ DOE